Refund Policy
In the meudoramastore .com , Our commitment is to your satisfaction.
Our exchange policy aims to provide the customer with complete security regarding products purchased in our store.
Free products are not exchangeable under any circumstances.
All our products are guaranteed against manufacturing defects. We also exchange products that are different from the one ordered by the customer.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make the exchange:
Please inform our team about the problem via email, sending clear photos of the defective product or the wrong product you received, within 3 days of receipt. Please note that we will not make exchanges or refunds after this period.
The complaint will be analyzed within a maximum of 2 business days. Once the problem is confirmed, our team will contact you via email instructing you how to proceed with the exchange or return of the item (the cost of shipping the product for exchange, if necessary, is borne by the buyer).
Once this is done, you can choose one of the following alternatives:
- Receive a refund of the amount paid
- Receive a new product equal to the one ordered
- Receive a coupon with the value of the product to use on future purchases
We do not exchange products that are not the right size for the customer:
We provide measurements in centimeters for our products so that there is no error in choosing the size. According to the Consumer Protection Code - Article 18, there is no legal obligation for the retailer to exchange products due to the consumer's regret regarding the color, size, model, or any other reason. The right guaranteed to the customer by the Consumer Protection Code is to exchange products only in the case of defective products.
